What are your business operating hours?

Our business hours are Monday through Friday, 9:00am to 5:00pm, Central Standard Time. 

(10:00am to 6:00pm EST) (7:00am to 3:00pm PST)

Partial operations during federal holidays. (dependent on mail carriers’ hours of operation)

How does ordering work?

Firstly, you must create an account in order to add items to your cart or to checkout. Once you create an account and are logged in, you may browse our products and add them to your cart. 

Once you’re ready to checkout, you may submit your order. You will receive an email with payment instructions and a copy of your invoice. Your order will be placed in an “On-Hold” status until your payment has been confirmed. You do not need to contact us to let us know you have paid. 

Once we confirm payment, you will receive another email letting you know we have confirmed payment and are processing your order. 

You will receive another email once we print your shipping label stating your order is “complete”. Typically, this will happen shortly after your order has been processed, or it may be the next morning if you place an order later in the day. 

Orders placed and paid for by 12:00pm CST will be packed and shipped same day, barring abnormal circumstances. Orders placed and paid for after 12:00pm CST may still be packed and shipped that day, but we won’t guarantee it until the following day. This is due to potential order volume and travel time to the shipping carrier. Please see our shipping policy for further details. 

Why do you only accept Crypto payments? 

We have faced many issues offering other payment options such as Cash App, Venmo, Square, Credit/Debit Card, Bank Transfer, etc. Too many people have paid for their products, received their products and then disputed their charges. For these reasons, we will only accept crypto payments. 

However, the crypto payments we do accept are stable coins. This means their values are 1:1 with the USD(dollar), and there is virtually no fluctuation so you won’t run into issues where you send a payment and the volatility causes you to not send enough, resulting in more charges for you. The manner in which you pay is at your discretion, and it is your responsibility to understand how to send crypto. We will not recommend or endorse any platform or exchange in which you purchase crypto. 

Why is my order at risk of cancellation if I don’t pay within a certain time? 

When you add products to your cart and proceed through checkout, that inventory is removed from our stock to ensure your products are locked in, and we don’t end up with orders for products that are sold out. The “On-Hold” email gives you the instructions to pay within 2 hours, as this is a reasonable time frame for the crypto transfer to complete. You should not place an order if you aren’t able to pay at that moment. 

We will check payment statuses routinely throughout the working day. If you place an order after our normal business hours, we will check the following morning.  

How do you price your products?

We set a strict profit margin on our products. We sell our products to meet that threshold. If our cost increases, that will result in the products’ cost to increase. If our cost decreases however, that means cheaper costs for you. We are a small team, with a small overhead requirement, so price adjustments should be minor. 

Do you have discounts for bulk ordering?

Currently, we do not have a discount for bulk buying. We do plan on offering discounts for bulk orders in the future. We will publish an announcement when this becomes available. 

Will you be getting “XX product”?

We have plans to expand as quickly as we can, offering our customers more options for your research needs. However, it is important to us to ensure we provide you quality products that have been third party tested without detracting from what we currently offer. Your support will help us to provide you with more options. We welcome any customer to send suggestions of desired products, so feel free to contact us. 

Where is my order?

Once you receive an email stating your order is complete, this means we have printed your shipping label and packaged your order to drop off with the mail carrier. You will receive an email from Pirate Ship with your tracking number. Once we drop off your order with the carrier, we are not responsible for the delivery of your products. For more information, please check the Terms and Conditions as well as the Shipping Policy. 

What if my product is damaged? 

If your product(s) are damaged upon receipt, you may contact us to discuss potential solutions. Products are packaged to prevent damage, however Biohack Supplies cannot guarantee damage-free as the mail carrier assumes responsibility of the package for shipment. As per the shipping policy and refund policy, when you receive your package, you should take a video of opening the package and inspecting the products, so if they are damaged, we know it wasn’t damaged by the customer, but rather the shipping carrier or failure of adequate packaging. You received instructions informing you to take a video of opening your package and inspecting your products when you received your “completed order” email. Failure to provide this video will result in the customer assuming the responsibility of the damage. Determination of resolution is at the sole discretion of Biohack Supplies and will be on a case-by-case basis.

What if I decided I didn’t want the products anymore, and they are unused?

 Biohack Supplies does not accept returns for unused products and does not offer refunds for a customer that changes their mind. Biohack Supplies only accepts returns if we provided a customer with the wrong product. In that case, we will send a shipping label for the return. 

I received the wrong product. What do I do?

Biohack Supplies is staffed by humans, not robots. We are prone to make mistakes and we will own up to them should they occur. If you believe you have received the wrong product, please contact us as soon as possible and send us a photo of your entire order, unopened/unused. We recommend you do this in your “unboxing video”. We will check your order against your invoice and encourage you to do the same. If the product matches your invoice, then you added the item to your cart and we cannot be held responsible. If the product does not match your invoice, we will send you a return label and packaging. Once we receive the incorrect product, we will ship out the correct product. Biohack Supplies will cover the cost of shipping for your return label and shipping the correct product. If we are unable to ship you the correct product, as might be in the case of being out of stock, we will offer a refund in the manner of which you paid or store credit if you elect for that option. It is important for you to contact us as soon as possible so that if you did indeed receive the incorrect product, we can set the correct one aside for you.